Frequently asked questions

The minimum quantity varies by product and is shown on each product page. Typically 50-250 pieces for promotional items and 20-30 for textiles. Contact us for smaller quantities.

Print setup costs (plates, screens, machine setup) are divided across the total quantity, so the unit price drops as volume increases. The tier table on each product page shows the price for each quantity band.

Personalised products are excluded from the right of withdrawal under Turkish distance sales regulations. However, if there is a production defect, misprint or transit damage, we replace the product free of charge.

We do not ship physical samples. Instead we prepare a digital mockup showing your design on the product and get your approval before production starts.

After design approval, production takes 5-12 business days depending on the product, as shown on each product page. Shipping within Türkiye takes 1-3 business days. Rush production is available for urgent projects.

For best print quality we prefer vector files (SVG, AI, EPS, PDF). If you do not have one, a transparent PNG of at least 1000x1000 px works too. The design tool accepts PNG, JPG, SVG and WEBP.

You can pay by bank transfer to our accounts or by credit card (with instalment options) through the iyzico secure payment infrastructure. Deferred payment terms can be evaluated for corporate customers.

Yes. An e-invoice or e-archive invoice is issued for every order. Simply enter your company title, tax office and tax number during checkout.

Shipping is free across Türkiye for orders of 7,500 ₺ and above. Below that, a flat 450 ₺ freight fee applies. International shipments are quoted separately.

Yes, we ship internationally — primarily to the Middle East, Europe and the Turkic republics. Freight is quoted per country and product.